Public support guide · Version 1.0 · November 2026

Support & Customer Assistance

omniDocs is provided by Nxus Data & AI Solutions. For product assistance, onboarding, account access or subscription questions, use the support contact form or support email displayed on the official omniDocs website.

How to get support

Support email

Monitored support mailbox to be published

Support website

Published omniDocs support URL to be added

Business hours

Time zone and hours to be confirmed

Before contacting support

Describe the problem and the page where it occurred (Upload, My Documents, Extract Data, Shared or Ask omniDocs).
Include the approximate time, your organisation, the browser, and the exact error message.

Please do not send

Passwords or credentialsAccess tokens or secret keysFull identity documentsConfidential document contents

Where possible, provide a redacted screenshot or a non-sensitive test file instead.

Common questions

Cannot sign in?

Confirm you are using the authorised Microsoft organisational account. If the sign-in window is blocked, allow pop-ups for the application and try again.

Upload rejected?

Check the supported file format, file integrity and 10 MB size limit.

Ask shows limited coverage?

The system may have analysed only selected passages or prepared cached documents. Check source citations and coverage warnings.

Shared document not visible?

Confirm the intended recipient account, access status and whether the owner revoked the share.

Subscription or activation problem?

Provide the Marketplace subscription reference through a secure support channel, without sharing credentials.

Support request categories

Account and Microsoft 365 sign-inUpload and file validationExtraction and previewAI answers and citationsSharing and accessMarketplace billing and subscription activationSecurity and privacy concerns

Security and privacy incidents

If you suspect unauthorised document access or disclosure, stop sharing affected material and contact the published security/support channel promptly. Include a factual description and time of discovery; do not send sensitive source documents in the initial report.

Service commitments

Response targets, service availability commitments, escalation paths, maintenance notices and any service-level agreement must be confirmed and published separately. This guide does not promise a specific response time or uptime.

Feedback

We welcome product feedback and suggestions for improved document workflows. Use the contact form on the official omniDocs website.

Read the Privacy Policy